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Onboard Your Customers with Fewer Post-Training Questions using Zero-Memorization Training and ScreenSteps
Updated onArticleA successful customer onboarding experience will meet several goals: It will help your customers become competent in your product It will put them on a road towards achieving success with your product It will decrease future support requests As a customer trainer, you want to achieve these goals in the least amount of time possible. Training time takes up resources from your company as well as from your customer. It is in both your customer's and your company's best interest to make the onboarding experience as efficient and painless as possible. This article is going to explain to you how to do that with ScreenSteps.
Knowledge Base No-Memorization Training Articles
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Using Zero-Memorization Training for a CRM or ERP Rollout
Updated onArticleWhen transitioning to a new CRM or ERP system your training goals should be: Decrease the fear of change by helping new users feel comfortable and confident with the transition Increase performance and decrease post-training questions by removing the need to memorize information or procedures Decrease disruption to the organization by accomplishing the previous two goals in the least amount of time This article will explain how you can use Zero-Memorization training to accomplish all of these goals and ensure a smooth and successful transition to your new platform.
Knowledge Base No-Memorization Training Articles
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Implementing ScreenSteps in your contact enter with our coaching services
Updated onArticleBy implementing a Performance Support System like ScreenSteps you can help your agents: Onboard in less time Achieve higher QA scores Adapt to change more quickly Reduce errors But, while the benefits of ScreenSteps may seem great, it probably seems like a lot of work to get all of the content created. It does take some work, but not as much as you might think. And there are ways that you can start seeing real benefits from ScreenSteps right away, even before you get all of your content created. In this article we will explain what it is like to work with the ScreenSteps team and how we can help you see value from ScreenSteps in your contact center very quickly.
Knowledge Base No-Memorization Training Articles